Shipping policy

Last updated: March 2026

Thank you for shopping with Dogopo.Store. We are committed to delivering your orders safely and on time.

Order Processing

All orders are processed within 1–3 business days after confirmation. Orders are not processed or shipped on Sundays or public holidays.

Once your order is shipped, you will receive a confirmation message with tracking details.

Delivery Time

Estimated delivery timelines:

Metro cities: 2–5 business days
Other locations: 3–7 business days

Please note that delivery times are estimates and may vary due to factors such as location, courier delays, weather conditions, or unforeseen circumstances.

Shipping Charges

Shipping charges (if applicable) will be calculated and displayed at checkout.
From time to time, we may offer free shipping on selected products or orders.

Delays

While we aim to deliver within the estimated timeframe, delays may occur due to external factors beyond our control. In such cases, we appreciate your patience and understanding.

Order Tracking

Once your order is dispatched, you will receive tracking details via email or SMS, allowing you to monitor your shipment in real time.

Incorrect Address

Please ensure that your shipping address is accurate and complete. Dogopo.Store will not be responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Failed Delivery Attempts

If delivery is unsuccessful due to multiple failed attempts or the recipient's unavailability, the order may be returned to us. In such cases, re-shipping charges may apply.

Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery (or expected delivery date), and we will assist you in resolving the issue.